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Library: Commentary  Book: Elucidate

2.2 Micromanaging versus Rewarding Goal Accomplishment

February 17, 2013


http://online.wsj.com/article/SB10001424127887324880504578295992385694854.html
Demetria Gallegos

My summation of the bottom line of this article is:
Identifying goals and empowering, is more effective than micromanagement

Hard to Manage

It is hard to manage employees, and especially hard to manage kids.  Employees at least have a tactical, measureable "reward": their salary.  Kids, especially with their lack of skills and experience, don't usually have a tactical reward structure and it is muddied up with the parental bonding.

Actually, I see a lot of similarity between the two tasks if you consider a senior manager needing to manage a very junior employee.  Kids are "rewarded" with various things: likely the most important being parental attention.  It is interesting to examine behaviors and consider just how many of the "not the nicest" are performed simply to get attention.

The Wall Street Journal article is sort of another of the classic "how to manage kids".  Lots of folk whine about managing kids and then, since the parent isn't really rewarded, the actions wander away from the "stated".

The Problem

The issue addressed in this article is the classic:
time wasting on computers/web vs productive results
Yes, this article is focused on "kids" but the same problem occurs in businesses everyday: just how much time do your employees/do you, waste on the web with Facebook, Twitter, news feeds, etc?

The kids in this article are teens and do the typical:

  1. homework
  2. room neat
  3. chores, etc
and opposed to
  1. net flixs
  2. games
  3. social media, etc
or, short term "instant gratification" versus long term tactical and strategic goals.  It is also the tactically "structured and easy" versus "unstructured and hard".

Solution Alternatives

So, what did they discuss doing?
Like most business teams, it spanned a range

When managing people, one of the hardest problem is fostering creativity while being productive.
As most managers know, having lots of grade C minions to shuffle around

Some Alternatives: Micromanagement

Some of the discussed solutions included:

  1. hats for each child, festooned with colorful feathers to signify homework done, room cleaned, workout accomplished, so that we wouldn't even have to ask when we spot them lying around like unblinking zombies.
  2. One kid proposed hard limits on time spent,
  3. limits on each device, honor-system idea,
  4. change the passwords every day,
  5. strict attribution/monitoring off use,
  6.  an automated reporting,
  7. parental controls, and
  8. the lament: "poor me!  It is a addictive!"

Goal Directed Management

As they concluded:
"The key is not to lock them out
➤ having them learn to decide what's right and what's wrong is 10 times more important,"
=>  grades decide the access issue.

  1. If a child is holding a 95 or higher average, we simply won't interfere with her digital consumption choices.
  2. Between 90 and 95, as long as report cards show an upward trend during the six grading periods our school uses, again no interference.
  3. Anything below a 90 will merit restrictions on discretionary computer time, including losing the privilege of working in their bedroom.

Analysis

The problem and the result seem to be very classic management:
       Goal Directed
vs
       Micromanagement/hands on management

The question they didn't address is the role of the managers/parents:
are they observers/rewarders, or
are they collaborators?

Looking at this from a Situational Management perspective
Tell, Sell, Collaborate, Delegate
I would suggest parents need to be in Q IV or edge of Q III:
usually delegate but available to collaborate.
For these quadrants, the key question/resource is "what is the reward structure to motivate?"

They seem to have nailed the "home work" but what about "room" and "chores"?


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2.9   Tools:Spreading Knowledge That Can Hurt:
    April 14, 2008
2.10   Tools:Trying to Help While Still Selling Corn
    February 27, 2008
2.11   The Game is Rigged:Attacking with Speculative Analysis
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2.12   Getting your "Eyes On" to see ATV Damage
    November 26, 2007
2.13   US Forest Service - "Leave No Trace... or you will do Trail Maintenance with a Trowel!"
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2.14   Act Locally, Destroy Globally:Cultivate Disease Resistance
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3   Analysis
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    April 06, 2013
3.2    Degrees of Risk
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3.3   Qualifying Experts
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4   Finches:Urban Ones Smart??
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9   Ice Age Survival
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Carpe Diem: What you can envision, you can achieve!sm
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